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Privacy Policy

Last updated: October 8, 2026

Future Factory 3D (FF3D) values the protection of personal data. This privacy policy explains which personal data we collect, why we process it, and what rights you have.

1. Who are we?

Future Factory 3D is responsible for processing personal data through the website and online store futurefactory3d.eu.

Company name: Future Factory 3D
Website: https://futurefactory3d.eu
Email: info@futurefactory3d.eu

Our other business and contact details can be found on our website.

2. What personal data do we process?

Depending on how you use our website and online store, we may process the following data:

  • Name and company name, if applicable

  • Billing address and shipping address

  • Email address and phone number

  • Order details and purchase history

  • Payment status and transaction details

  • Information you provide by email or through a contact form

  • Technical data, such as IP address, browser details, and information about website usage

  • Data about cookie preferences and, where permitted, analytics and marketing data

We only process data necessary for the purposes concerned.

3. What do we use personal data for?

We process personal data to:

  • Process orders and deliver products

  • Handle payments

  • Respond to questions, requests, and complaints

  • Prepare quotes and fulfill business agreements

  • Handle returns and warranty inquiries

  • Comply with legal and administrative obligations

  • Ensure our website and online store function properly

  • Analyze the use of our website, where permitted

  • Measure and improve marketing activities where consent has been given

4. Legal basis for processing

We process personal data on one or more of the following legal bases:

  • Performance of a contract: for example, when processing and shipping orders.

  • Legal obligation: for example, for our financial records.

  • Legitimate interest: for example, for necessary security measures and responding to business correspondence, after weighing the interests involved.

  • Consent: for example, for non-essential analytics and marketing cookies.

When processing is based on consent, you may withdraw your consent at any time.

5. Online store, payments, and shipping

Our online store uses WooCommerce.

When you place an order, we process the data needed to fulfill that order.

For payment processing, relevant data is shared with the selected payment provider. Future Factory 3D receives information about payment status but does not itself process complete payment card details.

We use Sendcloud and affiliated carriers, including PostNL, to ship orders. The necessary address and shipping details are shared for this purpose.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies.

These include:

  • Necessary cookies: for the functioning of the website, shopping cart, orders, and remembering cookie preferences.

  • Analytics cookies: to gain insight into the use of our website.

  • Marketing cookies: to measure marketing activities and advertising performance.

We use CookieYes to provide visitors with information about cookies and manage their preferences.

We also use Google Analytics 4 and Meta Pixel, supported by PixelYourSite and the Meta Conversions API.

These services may process technical data and information about website usage and share it with the respective providers.

We request prior consent for non-essential cookies and similar tracking technologies. How this consent is applied in practice depends on the technical configuration of the website.

You can change your cookie preferences through the cookie settings on our website.

7. Which parties do we share data with?

We only share personal data when necessary to provide our services, to comply with legal obligations, or when there is a valid legal basis for doing so.

This may include:

  • Hosting and website management services

  • WooCommerce and related online store services

  • Payment providers

  • Sendcloud and carriers

  • Google, for website analytics

  • Meta, for advertising measurement

  • CookieYes, for cookie management and consent recording

Where required, we make appropriate arrangements for the processing and protection of personal data.

8. Transfers outside the European Economic Area

Some service providers, including Google and Meta, may process personal data outside the European Economic Area.

When this occurs, the transfer must be based on a valid transfer mechanism and appropriate safeguards under the GDPR.

9. How long do we retain personal data?

We retain personal data no longer than necessary for the purpose for which it was collected, unless a statutory retention period applies.

In the Netherlands, financial and tax records are generally subject to a statutory retention period of seven years.

We retain other data, such as correspondence and technical data, for as long as necessary and justified for the relevant purpose.

10. Security

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, and unauthorized alteration.

11. Your privacy rights

To the extent provided for by the GDPR, you have the right to:

  • Access your personal data

  • Have inaccurate data corrected

  • Have your data deleted

  • Restrict the processing of your data

  • Object to certain processing activities

  • Transfer your data

  • Withdraw previously given consent

You can contact us about this at info@futurefactory3d.eu.

You also have the right to lodge a complaint with the Dutch Data Protection Authority at https://autoriteitpersoonsgegevens.nl.

12. Changes

Future Factory 3D may update this privacy policy when our services, the technologies we use, or legal obligations change.

The most recent version is always available on our website.

13. Contact

For questions about this privacy policy or the processing of personal data, you can contact:

Future Factory 3D
Email: info@futurefactory3d.eu
Website: https://futurefactory3d.eu